Returns And Refunds

'Change Of Mind' Returns And Refunds

Our 'Change Of Mind' Policy lasts 21 days. If 21 days have passed since your purchase, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.

Buyers are responsible for return postage (Change Of Mind Returns)

  • If we send you the correct order and the product is not faulty, you got what you asked for but simply changed your mind, found the product cheaper somewhere else, or had no use for it, then return postage to us is on the buyer.

  • If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance.

  • We will not be responsible for loss or damage to returned goods. 

Shipping costs are non-refundable (Change Of Mind Returns)

  • In the case that shipping was not paid (free standard shipping for orders over $90), the minimum shipping amount ($8.95) will be deducted from your refund. 

  • If you paid the shipping cost (bulk items), the full shipping amount will be deducted from your refund.

Returns

Non-returnable items:

* Gift cards

* Special orders and personalised items

* Used items, washed items and items without the original tags/labels

To complete your return, we require a receipt or proof of purchase. Please do not return the items unless you have first contacted us.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 21 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved,  your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, please contact your bank. There is often some processing time before a refund is posted.

Or, contact your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@anglerpower.com.au.

Exchanges (if applicable)

Contact us if you wish to exchange items, and we can discuss the most efficient way to save your time and money.

Return items must be unopened and exchanged with all tags attached, in their original condition and packaging, otherwise, exchanges will not be accepted.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping Address

To return your product, you should post your product to:

Anglerpower Fishing Tackle

258 Princes Highway, Sylvania, NSW, 2224

Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. 

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. 

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Occasions when consumers aren't entitled to a repair, replacement or refund

Consumers are not entitled to a repair, replacement or refund under the consumer guarantees if:

  • they got what they asked for but simply changed their mind, found the product cheaper somewhere else, or decided they didn't like the purchase or had no use for it. However, if a business has a ‘change of mind policy', they must follow it.
  • the problem with the product was caused by the consumer misusing it
  • they knew of or were made aware of the problem with the product before they bought it (but they may be entitled to a repair, replacement or refund for a different problem with the product that wasn’t made clear to them before they bought it)
  • asked for a service to be done in a certain way against the advice of the business
  • the problem with a service was caused by the actions of someone other than the business.